Orders & Refunds
Find orders, resend confirmations, issue refunds, and handle disputes.
📋 Orders
Your Orders tab is mission control for everything that happens after a ticket is sold. This section covers how to find and view your orders across bot...
Finding & Viewing Orders
Quick answer: Two ways to view orders: organization-level (Orders in the sidebar, every event) or event-level (My Events → your event → Orders ta...
Reading an Individual Order
Quick answer: Click any order to open the Order Detail view: buyer info, order summary, payment history, check-in status, and custom question respo...
Resending Order Confirmations
Quick answer: Buyer missing their confirmation? Organizers cannot resend confirmations themselves — locate the order, then reach out to The Ticketing...
Issuing Refunds
Refunds on The Ticketing Co. are always initiated by the organizer, unless the event is cancelled or it is a ticket upgrade request. Buyers cannot sel...
Disputes & Chargebacks
Quick answer: A chargeback is a buyer disputing a charge with their bank. The amount is held, the Ticketing Co. team submits evidence on your behalf,...