Resending Order Confirmations

Quick answer: Buyer missing their confirmation? Organizers cannot resend confirmations themselves — locate the order, then reach out to The Ticketing Co. team via the dashboard chatbot or hello@theticketing.co and we will resend it. QR codes stay the same.

Occasionally a buyer does not receive their confirmation email: it landed in spam, they entered the wrong email address at checkout, or a temporary delivery issue occurred. The Ticketing Co. team can resend confirmation emails on your behalf. Reach out via the dashboard chatbot.

Note Resending the confirmation does not create a new ticket or a new QR code. It re-sends the original order confirmation with the existing tickets attached. All QR codes remain the same and valid.

If a buyer has checked their spam folder and still cannot find the confirmation, work through these possibilities:

• They may have used a different email address. Ask them to check any other accounts they use.

• Their email provider may use aggressive filtering. The email may be in a Promotions or Other folder.

• There may be a typo in the email address on the order. Check the Order Detail view and contact the team if a correction is needed.

Tip For buyers at the door who cannot find their ticket, the fastest resolution is a manual check-in. Your door staff can look up the buyer by name or email in the check-in app and mark them as checked in without a QR code. See the Scanning & Check-In section for details.