Issuing Refunds

Refunds on The Ticketing Co. are always initiated by the organizer, unless the event is cancelled or it is a ticket upgrade request. Buyers cannot self-serve a refund. When a buyer contacts you requesting a refund, you review the request and the Ticketing Co. team processes it on your behalf.

Note Refunds can only be processed by the Ticketing Co. team. Reach out via the chatbot in the bottom-right corner of your dashboard.

To request a refund for an order:

1. Locate the order in your Orders list (see Article 1 for how to search and filter).

2. Open the Order Detail view by clicking the order.

3. Confirm you wish to have this order refunded.

4. Contact the Ticketing Co. team via the dashboard chatbot to confirm and process the refund.

Tip For partial refunds or refunds on layaway orders, reach out to the team directly via the chatbot and they will walk you through the options available for that order type.