Cancelling an Event

Quick answer: Cancellation is permanent. Contact the team via the dashboard chatbot or the Contact Us form. They process refunds and notify ticket holders. Rescheduling is handled the same way and keeps the event live.

Sometimes events do not go ahead. Whether it is weather, a venue issue, or something unexpected, The Ticketing Co. team handles the process on your behalf to remove as much stress as possible.

Warning Cancelling an event is permanent and cannot be undone. Make absolutely sure you want to cancel before proceeding. If you need to reschedule rather than cancel, see the Rescheduling section below.

• Could you reschedule instead? Rescheduling keeps the event live with a new date and avoids cancellation entirely.

• All ticket holders qualify for a full refund. Factor this in before proceeding.

• Check how many tickets have been sold. Review your Sales tab so you know the scope before reaching out.

• Notify attendees before cancelling. Buyers are less likely to dispute charges when they hear directly from the organizer.

Reach out to The Ticketing Co. team via the dashboard chatbot, the Contact Us form at theticketing.co/contact-us, or any team member you are already in contact with. The team will handle the cancellation, process refunds, and notify all ticket holders.

Note Refunds typically take 5 to 10 business days to appear on a buyer’s statement, depending on their bank or card issuer. Direct buyers to contact their bank if they have questions about timing.

The Ticketing Co. team will send a cancellation notification to all ticket holders on your behalf. Include a personal cancellation message when you contact the team. Buyers appreciate hearing directly from the organizer, and a personal note reduces negative feedback significantly.

Post the cancellation on your social media channels as well. Some buyers follow the event page directly and may not receive email notifications immediately.

If your event is moving to a new date, you do not need to cancel. Reach out to The Ticketing Co. team via the chatbot, the Contact Us form, or any team member you are in touch with. The team will update your event and notify all ticket holders of the new date.

At the time of rescheduling, ticket holders will be given the option to request a refund if they cannot make the new date. The Ticketing Co. will process any refund requests on your behalf.

If you do not have a new date confirmed yet, that is fine. The team will notify ticket holders that a new date is coming and send a follow-up message once details are confirmed.

Tip When rescheduling, consider sending an SMS blast or targeted email to your attendees notifying them of the date change. Buyers who cannot attend the new date may request a refund. Handle these from your Orders tab.