📸 Using the Scanner Feature

Quick answer: Open the event → Scan / Check-In → grant camera access → point at the QR. Three results: Valid, Already Scanned, Invalid. No QR? Use Manual Check In to search by name, email, phone, or order number.

Scanning is the core of event day operations. It gets your buyers through the door quickly and gives you an accurate count of who is inside. TTC Box Office makes scanning fast, clear, and reliable, with manual check-in as a fallback when attendees cannot locate their tickets.

1. Open the app and select your organization.

2. Tap the event you are working.

3. Tap Scan / Check-In.

4. Grant camera permission when prompted. The scanner requires access to your camera.

The scanner is now active and ready to read QR codes.

Tip The scanner uses your phone's rear camera. Clean the camera lens before the event. A smudged lens causes slower or failed reads.

1. Ask the buyer to open their ticket in The Ticketing Co. app or pull up their confirmation email, which has their tickets attached.

2. Point your camera at their QR code. Hold steady. The app reads the code in under a second when the camera has a clear view of the full QR.

After each scan, one of the following results appears on screen:

Valid: Checked In: The ticket is valid and the buyer has been successfully checked in. Their name and ticket type are displayed. The app returns to the scanner automatically after a few seconds.

Already Scanned: This QR code was already scanned. The screen shows the buyer's name, ticket type, scan time, and which device scanned it. Confirm with the buyer whether someone else in their party may have checked in using their ticket. If the scan time is just now, you may have missed the Valid screen. Check the scan log.

Invalid Ticket: This QR code is not valid for this event. Possible reasons: wrong event, voided ticket, refunded order, or a screenshot of an expired code. Do not admit the buyer. Direct them to your support contact or the event organizer.

Tip Bright screen brightness on the buyer's phone helps scanning speed. For outdoor or dark venue entrances, consider a small clip-on phone light for your scanning device.

• Set screen brightness on your scanning phone to maximum before doors open.

• Use multiple scanning devices for high-capacity events. Each scanner logs in with their own account.

• Ask buyers to have their ticket open before they reach the scanner, not while standing in front of you.

• The scanner processes one ticket at a time. Keep a single-file queue flow.

• For multi-ticket orders, each ticket has its own QR code. Buyers need to scroll or swipe to show each one individually.

By default, the scanner accepts all valid ticket types for your event. To restrict scanning to specific tiers, for example at a VIP entrance that only admits VIP ticket holders, use the tier selection settings.

1. On the scanner screen, tap the Settings gear at the bottom of the screen.

2. Under Tier Selection, uncheck any tiers you do not want this scanner to accept.

3. Tap Save Selection.

The scanner will now return an Invalid Ticket result for tickets belonging to deselected tiers.

Scanner Settings: Tier Selection

When a buyer cannot show their QR code, because their phone battery is dead, they cannot find the email, or they have a printed confirmation with a damaged QR, you can check them in manually using their name, email address, phone number, or order number.

1. At the bottom of the check-in screen, tap Manual Check In.

2. Type the buyer's name, email, phone number, or order number.

3. Find their ticket in the results.

4. Tap Check In. Their ticket is marked as checked in just as if it had been scanned.

Manual Check-In: search by name, email, phone, order

Note Manual check-in requires an internet connection to look up the guest list in real time.

If a walk-up attendee claims to be on the guest list, you can check them in directly from the app, provided they were added to the guest list in your organizer dashboard beforehand.

1. From the event screen, tap Guest List at the bottom of the screen.

2. Search by the attendee's name.

3. Find their name and tap to check them in.

Owners and moderators can also add people to the guest list directly in the app during the event if you need to add someone on the spot.

Owners and moderators can view real-time check-in progress while scanning is underway.

1. From the event details screen, scroll down to the Ticket Scan Progress section.

2. You will see tickets scanned, tickets total, and the percentage through the door.

3. Tap More Scan Details to see a breakdown by ticket tier and by individual scanner.

Ticket Scan Progress: live check-in stats