🤝 Team

Quick answer: Five account types: Owner, Moderator, Box Office Manager, Ticket Scanner, and the retired Viewer role. Invite from Dashboard, then Team. After someone accepts, fine-tune their app and dashboard permissions individually.

Running events is rarely a solo job. The Ticketing Co. lets you add team members to your organization and assign them roles that control exactly what they can access and do, so your box office staff can run the door without seeing financial data, and your co-organizers have the same reach you do.

Team: pending and accepted team members

There are five account types in total, including the Owner. Every person you invite is assigned one of the roles below. Viewer is a retired role. It can no longer be assigned to anyone new, but organizers who already have a Viewer on their team will still see them listed.

Owner

Full access to everything: events, orders, settings, payouts, team management, and billing.

Only one Owner per organization. This is the account that created the organization.

Moderator

Full access, including all financial information. This is the same permission set as the Owner for what they can see and do. Three things stay Owner-only: a Moderator cannot edit or remove another Moderator, cannot change the Owner, and cannot transfer ownership. Nobody, Owner included, can change their own access.

Use this role for co-organizers, business partners, or anyone who needs complete dashboard access.

Box Office Manager

Run the door: They have access to everything that is needed to run the box office from adding scanners to check the check-in statistics.

No access to financial data or event settings. Designed for on-site managers who need operational control without back-office visibility. By default this role starts with no web dashboard access at all; it is phone-only until you grant a web tier.

Ticket Scanner

Scan tickets, check attendees in, and sell tickets at the door. The most restricted role.

Use this for door staff, volunteers, and temporary event-day workers.

The table below shows what each role can do across the web dashboard and the mobile app. App access permissions can be fine-tuned individually after inviting a team member.

When you invite a team member, you assign a starting role. After they accept, you can fine-tune their exact permissions at any time by clicking > (right arrow) icon next to their name in Team.

Invite Team Member: role selection and event access

Permissions: App access toggles and Web dashboard level

App access controls what the team member can do in the organizer mobile app at the door. Each permission can be toggled individually:

• Scan and check in attendees

• Undo check-in

• Check in from guest list

• Sell at box office

• Add new guests to the guest list

• See attendance stats

• Add and manage ticket scanners

Web dashboard access is set separately with three levels: No access, View (read-only), or Edit (full write access). Box Office Managers and Ticket Scanners default to No access, so they cannot log in to the web dashboard until you raise their level by hand. Moderators do not have this restriction.

Tip The Ticket Scanner role is designed for door staff. It gives them exactly what they need and nothing more. Assign this role to anyone who does not need access to your financial or event data.

1. Go to your Dashboard and click Team under Events in the left sidebar.

2. Click Invite Team Member.

3. Enter their first name, last name, and email address.

4. Select their starting role: Moderator, Box Office Manager, or Ticket Scanner.

5. Toggle All Events on if you want them to have access to every current and future event, or leave it off to assign specific events.

6. Click Submit. They will receive an email invitation to join your organization.

7. Once they accept, they will appear in your team list with access based on their assigned role.

Note Team members need a The Ticketing Co. account to accept an invitation. If they do not have one yet, the invitation email will walk them through creating one first.

1. Go to Dashboard, then Team.

2. Find the team member you want to remove.

3. Click the Trash icon next to their name.

4. Confirm. They will immediately lose access to your organization.

Note Removing a team member does not delete their The Ticketing Co. account. It only removes their access to your specific organization. If they are a member of multiple organizations, their other access is unaffected.