Resale Market

Quick answer: When an event sells out, the team can open a resale market on request. Ticket holders list, waitlisted buyers get a time-limited link, the old QR voids and a new one is issued. Resale fee is 10 percent of what the seller originally paid, deducted from the refund they receive.

When an event sells out, The Ticketing Co. can open a resale market so ticket holders who can no longer attend can sell their tickets to buyers on the waitlist. The entire transaction happens on the platform: secure, tracked, and handled the same way as a primary ticket sale.

This protects your buyers from unofficial resale channels and fake tickets, and keeps your event's ticket activity visible to you in your dashboard.

The resale market can be activated upon request by The Ticketing Co. team member once an event or a specific ticket tier is sold out. Once activated, two things happen simultaneously:

• Buyers who missed out can join the waitlist

• Existing ticket holders can list their ticket for resale

When a resale ticket is purchased, the original ticket is voided, a new QR code is issued to the buyer, and the seller is refunded their original purchase price minus the resale fee. The Ticketing Co. handles the transfer automatically. No manual steps required from you.

Joining the waitlist

1. The buyer visits your event page after tickets sell out.

2. They see the Sold Out notice and a Join Waitlist option.

3. They enter their details and join the waitlist for the ticket they want.

4. When a resale ticket for that tier becomes available, they receive an email notification with a time-limited link to purchase.

5. If they do not purchase within the hold window, the ticket moves to the next person on the waitlist.

Sold Out notice with the Join Waitlist option on the event page

Note The waitlist hold window is time-limited. Buyers who receive a waitlist offer need to act on it promptly. The exact window length is set by The Ticketing Co. and displayed in the notification email they receive.

Listing a ticket for resale

1. The ticket holder logs in to their account on The Ticketing Co.

2. They open the ticket they want to sell.

3. They tap Sell your tickets.

4. The ticket is listed on the event page immediately.

5. When a buyer purchases it, the seller is refunded their original purchase price minus the 10 percent resale fee, back to the card they bought with, and the ticket transfers automatically.

The Sell your tickets action in the ticket holder account

The Ticketing Co. opens the resale market upon request when your event or tier sells out. From your event dashboard, you can:

• Monitor active resale listings and completed resale transactions in the Waitlists tab.

Waitlists tab showing active resale listings and completed transactions