Resale & Waitlist

Edited

Short version: List an eligible ticket from My Orders under Sell Your Tickets. Changed your mind? Contact us right away. Waitlists are first come, first served.

How do I list a ticket on the resale market?

Go to My Orders, find the order with the ticket you want to sell, and select Sell Your Tickets. If the ticket is eligible for resale, select it and complete the listing.

A 10% resale fee applies. It is calculated on the price you originally paid, not the price you list it at. For example, if you paid $50 and resell the ticket for $80, the fee is $5 and about $45 comes back to you. The $30 difference goes to the organizer.

I changed my mind after listing my ticket. Can I get it back?

Yes, if you act quickly. Contact us at hello@theticketing.co as soon as possible and we will help you pull the listing.

A waitlist ticket came up. How long do I have to buy it?

When a ticket becomes available we email you a link that is held for you for a limited window. How long depends on how close the event is: 24 hours if the event is more than a week away, 12 hours from a week out to two days before, and 1 hour inside the final two days. Offers are only sent between 9am and 9pm local time, so your window never burns overnight. If you do not buy within the window, the ticket passes to the next person on the list.

I’m on a waitlist. How many people are ahead of me?

We are not able to share waitlist position. Waitlists are processed first come, first served.