Layaway Plans

Short version: A Layaway Plan splits your whole order into scheduled payments, charged automatically. Tickets are issued once the plan is paid in full. A failed payment is never retried. You have to make it yourself, and payments already made are non-refundable unless the event is cancelled.

A Layaway Plan splits the cost of your entire order, not just one ticket, into smaller payments on a set schedule. Tickets on a Layaway Plan are not issued until the plan is paid in full.

Your payment schedule is shown during checkout, in the Layaway Agreement you agree to at purchase, and in your confirmation email. You can also find it any time in My Orders by selecting your Layaway order.

Yes. Payments are charged automatically on your schedule. If a payment is declined, it is not retried automatically. You need to update your card and submit the missed payment yourself in My Orders.

Open your Layaway order in My Orders and select the order ID. You can update your card directly on that page.

Yes. Log in to your account, go to My Orders, and select the Layaway order you want to pay off. Choose Make a Payment and submit the remaining balance.

A failed payment is never retried. The moment a charge fails, your order is flagged and the payment scheduler stops picking it up. There is no second attempt. You will receive three reminder emails: one the day the payment fails, one two days later, and one two days after that. To keep your plan active you must update your card and submit the missed payment yourself: go to My Orders, select your Layaway order, and choose Pay or Change Payment Method. If the payment is still not made, the plan is cancelled around day six and every payment you have already made is non-refundable. The one exception is a cancelled event. If the event itself is cancelled, all payments are refunded. If you would rather not risk losing that money, you can pay off the remaining balance and transfer the ticket(s) to a friend or family member instead. Contact us at hello@theticketing.co for help with either option.

Yes, you can cancel at any time. Payments already made toward the plan are non-refundable. The one exception is a cancelled event. If the event itself is cancelled, all payments are refunded. If you would rather not lose that money, you have another option: pay off the remaining balance and transfer the ticket(s) to a friend or family member instead. Contact us at hello@theticketing.co and we will help you pay off your plan or set up the transfer.