Payments & Charges

Short version: We accept all major credit cards, plus Apple Pay, Google Pay, and Samsung Pay. Seeing a duplicate charge? Contact us before your bank; we can usually resolve it faster.

We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Samsung Pay.

Needs confirmation This list needs to be confirmed as the single authoritative set of accepted payment methods.

Contact us at hello@theticketing.co before contacting your bank. We can usually resolve this faster. A duplicate charge is typically one of three things:

• A failed transaction (wrong zip code, wrong CVC, a mismatched card number) that shows as a temporary hold and will fall off your statement within a few business days. If your transaction failed, we already emailed you about it. If you are not sure, contact us and we will look into it.

• A second, forgotten purchase. Check My Orders to see your full purchase history.

• A second purchase made from a second account. This happens most often when someone signs up with a username and password, then later signs in with a different method and does not realize it created a separate account.

Contact us at hello@theticketing.co right away with the following details: your name, your email, the event you were trying to buy tickets to, the browser and device you used, and a screenshot of the error if you have one. We will help you complete your purchase.

The price the organizer sets is only part of your total. At checkout you may also see service fees, a facility fee, taxes, and payment processing, depending on the event and where it takes place. The full breakdown is always shown before you pay.