Refunds, Changes & Transfers

Short version: Tickets are non-refundable unless the event is cancelled or rescheduled. Need to change your ticket type? Contact us first. Transfers happen in My Orders and cannot be undone.

Tickets sold on The Ticketing Co. are non-refundable by default, unless the event is cancelled or rescheduled.

Once a refund is approved, allow 5 to 10 business days for it to appear on your original payment method. The exact timing depends on your bank rather than on us. If it has been longer than ten business days, contact us at hello@theticketing.co and we will trace it.

Contact us at hello@theticketing.co and we will handle it. Upgrades are approved by The Ticketing Co. Downgrades require refund permission from the event organizer, are handled case by case, and are not typically eligible for a refund of the price difference. If your order is on a Layaway Plan, tell us when you reach out. Upgrades work differently on a payment plan.

Go to My Orders and select the order you want to transfer from. Choose Transfer Tickets, then enter the recipient’s information to send the ticket over. Once a transfer is sent, it cannot be undone, so confirm the recipient’s email address before you send it.

That depends on the event. Single-day passes are set by each organizer, not by The Ticketing Co. Contact the organizer directly through our contact form (select the correct event) or the contact button on the event page.