Getting Your Tickets

Short version: Your tickets are emailed immediately after purchase and always live in My Orders. Print them, scan them from your phone, or have the organizer look you up by name at the door.

We send your confirmation receipt, with tickets attached, immediately after your purchase is confirmed. If you do not see it, check any secondary or spam folders first. It is also possible the email address on the order was mistyped. Either way, you can always find your tickets in My Orders.

Contact us at hello@theticketing.co with your name, the event name, the correct email address, and the last four digits of the card used for the purchase. Include the incorrect email or your order confirmation number if you have it, and we will update your order.

Yes. Your ticket is emailed to you as a PDF and is also available for download in My Orders. Open it in any PDF reader on your computer or phone to print it.

Yes. Open your ticket on your phone and it can be scanned directly from the screen using The Ticketing Co. Scanner app. Turn your screen brightness up so the barcode scans cleanly.

Yes. Download The Ticketing Co. app from the App Store or Google Play to view, manage, and access your tickets on the go. There is also a separate TTC Box Office app used by event staff at the door, which is not the one you need as a buyer.

Needs confirmation Confirm which app door staff should be directed to before this wording is used in staff-facing docs.

Yes. Event organizers check attendees in using our Scanner app or a printed guest list. Bring your full name, email address, and order confirmation number so the organizer can look up your ticket. You may also be asked to show photo ID to confirm the purchase.

Yes. Ask the organizer to look you up by name, email, or order confirmation number, the same way described above. You can also pull up My Orders on your phone to find your ticket on the spot.

Check your spam or junk folder first. If your tickets are there, mark our emails as not spam so future confirmations reach your inbox. If you still cannot find them, download your tickets directly from My Orders, or contact us at hello@theticketing.co and we will resend your order confirmation.

Ticket name policies are set by each event organizer and vary by event. Contact the organizer to confirm their policy for your event. If you need to put a ticket in the correct name, you can transfer it in My Orders, or contact us at hello@theticketing.co for help.